Frequently Asked Questions

Now you’re getting to the part we love. Who doesn’t like researching and purchasing the perfect rod or reel, or just the right fly? Sweet Waters Adventure has partnered with Norm Zeigler’s Fly Shop in Sanibel Island, Florida. No matter what you need in the way of fishing gear, sports clothing, resource books, DVDs, or other accessories, when you let Norm be your go-to guy for equipment, you’ll never be disappointed. He’ll ship everything you need for your adventure vacation, whether you’re in the United States or overseas. And the insights and advice you’ll get from him are free. Just pick up the phone and call Norm at (239) 472-6868.

Travelex Insurance offers travel assistance services. A wide range of services before and during trips through a 24/7 toll free number. Includes assistance with medical emergencies, lost documents or baggage, event ticketing, business services and much more.

You’ll be delighted at just how affordable travel insurance can be. Hurricanes, floods, and other inclement weather may keep you from your vacation. Most Travelex travel insurance plans can help protect you against the loss of your hard-earned travel investment. With the right Travelex plan, you can be protected even in events such as a traffic accident while en route to your departure, an unexpected shutdown of transportation services, or other unforeseeable circumstances that would cause you to miss your departure.

That’s a super question, and a very real concern, as many policies don’t provide medical coverage when you’re abroad. All Travelex plans sold by our preferred insurance provider offer reimbursement for emergency medical expenses while traveling, and may even cover the cost of evacuation to the nearest appropriate hospital. In addition, coverage provided on most Travelex plans is primary with no deductibles. Now, that’s some peace of mind!

Our preferred insurance provider, Travelex Insurance, offers protection plans that cover children at no additional cost when accompanied by a covered adult family member. Just be sure that you include the names and ages of all of your children as part of your enrollment application. This protection can apply to the following plan when age and trip cost limitations are met:

Travel Select (children under age 17)

It’s always important to understand what will be expected of all parties to a transaction. That’s why everything is spelled out in the two-page agreement, “Terms and Conditions,” between Sweet Waters Adventure and you. When you’re ready to book your travel adventure, read carefully through that document, sign it, and return it to us. It’s that simple.

The U.S. State Department offers detailed information regarding passport requirements. Click here to reach their site.

Culture shock can strike even the most seasoned travelers when it comes to visiting a new and strange location. We’ll do everything on our end to prepare you. And, we’ll be sure to include facts and suggestions on how to enjoy and maximize your interaction with the locals and your guides – from foreign phrase books to local tipping customs. As soon as your Deluxe Travel Planner arrives, open it up to familiarize yourself with its contents.

That’s another easy question. We love those! Just look inside your Deluxe Travel Planner for printed material covering local weather conditions by season. It’ll all be there.

As adventure travel experts, Sweet Waters Adventure knows the best routes, airlines, and ground and water transportation services. When you’ve received your Deluxe Travel Planner, all your questions should be answered. If not, just give us a call. If we don’t have the answer immediately at hand, we’ll do the research for you.

You’ll find most of this kind of information in our meticulously compiled Deluxe Travel Planner. Check it out as soon as it arrives in your mailbox.

That’s not at all unusual. Each lodge quite naturally elects to customize its policy with respect to cancellations and refunds. Many lodges that are located in remote areas don’t enjoy walk-in traffic, so short term bookings are rare. When spaces are held with a deposit, the lodge takes your accommodations off the market, holding them exclusively for you. As a result, when cancellations occur, the lodge would be harmed by loss of business. We think you’ll agree that they should be allowed to recover that cost by keeping your deposit.

Of course, as with any emergency at home, your first task is to see to the immediate needs of the ill or injured person. Then call emergency services (the equivalent of 911 in the United States and Canada). When your immediate emergency situation has been stabilized, it’s time to call Travelex Insurance Travel Assistance Services provider. They’re ready to help you 24/7 with advice and services that include everything from a lost prescription to evacuation to the appropriate medical facility.

That part’s easy. Travel insurance pricing is automatically offered with each travel quote for your review and consideration.

Travel insurance covers unforeseen events as covered per the policy for domestic or international trips. Travelex Insurance plans combine travel insurance coverage and travel assistance that protects you before, during, and after your trip.

Refunds and deposit carry-overs will always be determined and handled in accordance with the policies of the specific lodge operator with whom your reservations were booked.

Any travel adventure booked within 120 days of departure will require payment in full within 10 days of requesting that space be held for you.

Your final remaining balance will be due no later than 90 days prior to arrival.

Within 10 days of requesting that space be held for you, a 50% deposit for each person included in your entire adventure package is due.

You’ll be delighted with our answer. Working with us is completely free to you. We are compensated entirely by our Partner Lodges.